Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We have a handful of wholesale accounts, but at this time, we are not looking for more. We thank you for your interest :)
The ability to customize, personalize orders is the number one reason we work mostly on a "made to order" basis. We want you to have everything just as you need/want it! We understand that this makes our shipping times slower, but we hope you will agree that we are worth the wait :)
Not always. Let us know if this is important, and we will make it happen.
It's a long, convoluted answer having to do with the fact that we offer variations of weight in our batts and other items. We pay the extra shipping on larger batts, but we have no way of setting the shipping lower on the sample sizes, so we have to meet somewhere in the middle --which is often WAY too much if you are ordering a quantity of sample batts.
And yes. We can fix it, just message us. Or.. check out and leave us a note reminding us to refund your excess shipping. Either way, we understand. We hate overpaying for shipping too :D
If we forgot them, of course we will :D
But first... take a peek on the side of the foam. 99.99% of the time, they are there, just overlooked.
We dye a very large proportion (60-75%!!) of our wool, Firestar and Silk. We're really proud of the number of colors we offer-- and we only have plans to do more. We do this because it the work we love to do, it's one of many things that we think make our work worthwhile, special. Additionally, we do not want our batts sitting in inventory, compacting from lack of use. And then... what if you want to customize the batt? We do that too :D
We make our batts to order because we make them for you— and we make a LOT of them, so there is usually a line when you order as well. We think they are worth the wait and hope that you will too. Naturally, if you need something faster, let us know. We work magic, that's what we do :D